Inca Digital


  • Technology


  • Cambridge UK, to Baltimore, USA

Client Account Manager

Mark Foster

Packing Manager


Helping an Industry Leader

In October 2019, Hemisphere was tasked with preparing and shipping a large consignment for Inca Digital, one of our longstanding clients. The Cambridge-based company specialises in the design, development and manufacture of industrial inkjet printers, and is widely regarded as an industry leader.

The brief on this occasion was to pack one of Inca’s Onset X1 printers, plus additional parts, in preparation for shipment from Southampton to Baltimore, USA. It was yet another great opportunity for our export packing and ocean freight teams to demonstrate their expertise.

We have built a strong partnership with Inca Digital over the years. Our understanding of their products and requirements has allowed us to tailor their packaging accordingly.”

Mark Foster

Packing Manager, HFS


Preparing a Solution

We have worked with Inca Digital for a number of years, providing packing assistance as well as ocean freight services to the USA, Australia and other overseas markets. While the packing process has been modified for each new machine, what hasn’t changed is the value and sensitivity of Inca’s products, which always require careful handling and packing.

Our export packing team received the Onset X1 printer at our packing facility in Ipswich Port. There, it was offloaded by crane and loaded onto a pre-prepared base in order to minimise further handling of the machine. The additional parts were received partially packed, with initial packing completed by our team on site at Inca’s headquarters in Cambridge.

A Bespoke Service

We manufactured a custom-made vacuum bag for the main machine, which would protect it from any water or moisture ingress. The bag had a clear polythene panel along one side, and inspection hatches were built into the surrounding case, allowing the shipping line to see how the machine was secured inside. The case was then covered with heavy-duty tarpaulin before boards were attached to the outside, with the front and back of the case clearly marked.

As well as being vacuum bagged, all six of the cases were fitted with a waterproof outer membrane. This was essential given the high-tech and valuable nature of the products. When packing the additional components, we also made sure to design cases that would minimise cargo volume and therefore keep shipping costs down. The ‘Clamshell’ case – designed by our packing manager Mark Foster – could accommodate five pieces of machinery stood between foam-lined partitions. Previously we could only fit four pieces in a similar size case, so this bespoke solution delivered significant cost savings for the customer.


Final Steps

Once everything was packed, we worked with Inca’s haulier to load the crates onto a Hiab vehicle ready for transportation to Southampton. Our ocean freight team booked the consignment directly with the shipping agent, saving the client any unnecessary hassle, and the cases were loose loaded into the hold vessel ahead of its onward journey to Baltimore.

By coming up with a solution that offered maximum protection for the machines, while keeping freight costs to a minimum, Inca Digital was once again a very happy client.

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